Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    HK119 Lamborghini Aventador LP 700-4 Giallo Orion

    Our Pocher kits have been developed to make the construction as easy as possible - there is no need to be an experienced modeller to build one. Our assembly manuals feature clear drawings which gui...

  • Customer Care created an article,

    HK117 Ducati 1299 Panigale R Final Edition

    Our Pocher kits have been developed to make the construction as easy as possible - there is no need to be an experienced modeller to build one. Our assembly manuals feature clear drawings which gui...

  • Customer Care created an article,

    HK114 Lotus 72D - 1972 British GP - Emerson Fittipaldi

    Our Pocher kits have been developed to make the construction as easy as possible - there is no need to be an experienced modeller to build one. Our assembly manuals feature clear drawings which gui...

  • Customer Care created an article,

    Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • Customer Care created an article,

    Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...

  • Customer Care created an article,

    Important information regarding VAT on EU delivery.

    Contents: English French German Spanish Italian   EN: Important information regarding VAT on EU delivery. As of Monday 5th July 2021, all VAT and duty fees will be included in the final price you p...

  • Customer Care created an article,

    New improved and easier ordering from EU countries

    Table of Contents This article is available in the following languages. English German Spanish Italian French   ENG We are happy to introduce a newly improved and convenient means of purchasing you...

  • Customer Care created an article,

    UK shipping updates

    We are thrilled to now be offering all our customers a new choice of shipping options for all your favourite Hornby Hobbies products.   Customers now have the option of either standard or express s...

  • Customer Care created an article,

    BFPO Addresses Based Outside of the UK

    To request a VAT refund for a BFPO address outside of the UK, please email us once your order has been dispatched. Remember to include the order number with your request. A list of valid BFPOs can ...

  • Customer Care created an article,

    Contact Details - Clearpay

      Hornby accepts orders paid via Clearpay. If you have queries about your payment once you have placed an order or wish to discuss your Clearpay account, you should speak to Clearpay directly.   Y...