Our website offers a comprehensive FAQ, including details on how to operate our products, obtain service and maintain them.
You can track orders via your 'My Hornby Hobbies' account.
If you have a general enquiry about an order please contact customer services.
customerservices.uk@hornby.com
For enquiries of a technical nature or if you have a problem or fault with your product.
technicalservices.uk@hornby.com
For other brands please see related email addresses below.
Airfix:
customerservices.uk@airfix.com
technicalservices.uk@airfix.com
If you have an Airfix or Corgi Spares enquiry, please use contact spares@airfix.com / spares@corgi.co.uk directly
SPARES SERVICE:
Please include the following details to allow us to process your spares request more efficiently:
- full name, delivery address, email and phone number (these details are required for the delivery service)
- the model name, number and the section of the instructions that the part can be found.
- Could you also advise where and when you bought the item (a proof of purchase if available) please supply us with the full traceability code which can be found on a small white label on the rear of the box.
This enables us to quickly identify the correct product and manufacturing batch so that we can check to see if the parts are available and establish if there are any other recorded issues.
Scalextric:
customerservices.uk@scalextric.com
technicalservices.uk@scalextric.com
Corgi:
customerservices.uk@corgi.co.uk
technicalservices.uk@corgi.co.uk
Humbrol:
customerservices.uk@humbrol.com
technicalservices.uk@humbrol.com
We aim to respond to all customer service emails within 7 working days
Comments
3 comments
I am looking for a model of a 2005 MV AGUSTA F4 BRUTALE 750S LIMITED EDITION. I WOULD ALSO LIKE TO KNOW IF YOU DO HARLEY DAVIDSON MODELS AS WELL. 2020 fatboy. Any help would be great
Bonjour .Est ce qu'il est possible d'avoir des pièces de rechange pour la Lotus 72D HK114 ? Merci.
Hi! Will HK117 be available again or where could I get it? Thx!
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